Privacy Policy

1. Introduction

Welcome to CareWinners (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform, including our website carewinners.com, mobile applications, and related services (collectively, the “Services”).
This Policy also explains your rights under the Virginia Consumer Data Protection Act (VCDPA) and other applicable laws.
By using CareWinners, you agree to this Privacy Policy.

2. Who We Are

CareWinners is a technology platform that connects caregivers (“Care Providers”) with careseekers (“Clients”) looking for non-medical in-home care and support services. We are a Virginia-based limited liability company (LLC) operating as a caregiving marketplace, not a home care agency or employer of caregivers.

3. Information We Collect

We collect personal and non-personal data necessary to operate and improve our Services.

a. Information You Provide

b. Information We Collect Automatically

When you use our Services, we automatically collect:
• Device and browser type
• IP address and approximate location
• Usage data (pages visited, actions taken)
• Cookies and similar tracking technologies
You can manage cookie preferences via your browser settings or through our Cookie Preferences link in the site footer.

c. Information from Third Parties

We may receive data from:
• Background check vendors (e.g., criminal history verification)
• Payment processors (transaction confirmations)
• Identity verification partners
• Analytics and advertising providers (aggregate insights only)

4. How We Use Your Information

We use your information to:

1. Provide and improve services

• Match caregivers with clients based on preferences and location.

2. Verify identity and ensure safety

• Conduct background checks and prevent fraud.

3. Process transactions

• Facilitate payments between caregivers and clients.

4. Communicate with you

• Send confirmations, updates, and support messages.

5. Personalize experience

• Suggest matches and optimize recommendations.

6. Comply with laws and enforce policies

• Maintain records for compliance with VCDPA and FCRA.

We do not sell personal data for monetary consideration.

5. How We Share Information

We only share your data in limited, lawful situations:

We never share sensitive or identifying information (e.g., background check results) publicly.

6. Your Privacy Rights Under the VCDPA

As a Virginia resident, you have the following rights regarding your personal data:

You can exercise these rights by submitting a request via:
privacy@carewinners.com or through your Account → Privacy Settings page.

We will respond within 45 days, with the option to extend once (by another 45 days) if reasonably necessary.

Appeals Process

If we deny your request, you may appeal by replying to our decision email within 15 days.If you still disagree with our outcome, you can contact the Virginia Attorney General’s Office.

7. Sensitive Personal Data

CareWinners may process limited sensitive data, such as:

• Background check results
• Government-issued IDs
• Health-related or disability accommodation data (if voluntarily shared)

We only process such data with your explicit consent and for lawful, service-related purposes (e.g., verifying caregiver eligibility or matching suitable care services).

8. Data Security

We use industry-standard safeguards to protect your information, including:

• Encryption in transit and at rest
• Two-factor authentication (2FA) for administrators
• Access controls to limit employee data visibility
• Regular vulnerability scans and security audits

While no system is 100% secure, we continuously monitor and strengthen our protection measures.

9. Data Retention

We retain personal data only as long as necessary to:

• Provide services,
• Comply with legal or contractual obligations,
• Resolve disputes and enforce agreements.

Caregiver and client data is typically retained for up to 5 years after account deactivation, unless deletion is requested sooner.

10. Children’s Privacy

CareWinners is not intended for children under 18 years of age.
We do not knowingly collect or process data from minors.
If you believe a child has provided us information, contact us at privacy@carewinners.com for prompt removal.

11. Data Transfers

CareWinners is based in the United States.
If you access our Services from outside the U.S., your data will be processed and stored under U.S. privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we’ll post the updated version with a new “Effective Date” and notify users by email or platform alert if significant changes are made.

13. Contact Us

If you have questions or privacy-related requests, please contact:
CareWinners Privacy Office
privacy@carewinners.com
1-888-222-9818
Herndon, Virginia, USA